# Welcome

This guide is designed to help you perform tasks common to license management. The primary audience for this guide is any site administrator responsible for installing and managing ArcGIS Desktop, ArcGIS Engine, ArcGIS CityEngine, or ArcGIS Pro concurrent use, and ArcGIS Pro or Premium App named user licenses with ArcGIS Enterprise. This documentation will assist you in using ArcGIS License Manager and troubleshooting issues that may arise during its use. In the list of contents, click the topic you want to learn more about. You can also search for a particular topic using the Search window.

Note:

The online version of the License Manager Reference Guide contains the latest and most up-to-date information.

## How to use this document

This document is divided into the sections below:

### Getting started

The Getting started section provides installation and startup information that will help you get ArcGIS License Manager running. It also describes the process to set up the client machines to use the License Manager.

Prior to installation, please review the ArcGIS License Manager system requirements and note that administrative privileges are required for installing ArcGIS License Manager. It is recommended that users always refer to the latest on-line ArcGIS License Manager system requirements for up-to-date information, as system requirements are subject to change at any time.

The License Manager reference guide is also installed with ArcGIS License Manager. This can be accessed from Start > Programs > ArcGIS > License Manager > License Manager Reference Guide.

For all of your Esri software support needs, such as help, forums, blogs, downloads, samples, and knowledge base articles, visit support.esri.com.

### Administering the License Manager

This section provides information that will assist you in using ArcGIS License Manager and managing your licenses. This section provides information on configuring license borrowing and viewing license availability.

### ArcGIS License Manager with ArcGIS Enterprise

In this section, instructions can be found for authorizing and configuring ArcGIS License Manager for use with named user ArcGIS Pro and Premium Apps via an ArcGIS Enterprise instance. Useful Information and helpful hints can be found in the Useful Information and Best Practices topic.

### Advanced topics

Refer to this section for complex license management issues, such as using the options file or failover license servers.

### Troubleshooting

This section lists common problems with the license manager, probable causes, and suggested solutions. For example, if you have trouble connecting to a Windows license server, see Cannot connect to license server.

### Glossary

The glossary contains definitions of commonly used ArcGIS copy protection terms.

### Obtaining software authorization numbers

If needed, your account's primary maintenance contact can obtain authorization numbers from My Esri. After signing in with your Esri Account, select your organization if applicable, and then click Licensing > License Information > Authorizations. Click the “+” sign by a product name to expand its details and obtain its authorization number.

The license version on Concurrent Use authorizations eligible for use with ArcGIS 10.1–10.8.x or ArcGIS Pro for Desktop will display as 10.1–10.8.2 in the My Esri License Esri Products view. For ArcGIS Pro Named User licenses, the version will display as the version of Enterprise portal the file will be authorized in. For those outside the United States, contact your local distributor for information about your authorization numbers.

### Contacting Esri Customer Service

If for any reason you are unable to locate your authorization information, you can contact Esri Customer Service and request that it be sent again.

In the United States, you can contact Esri Customer Service by calling 888-377-4575 or visiting My Esri.

Outside the United States, contact your local Esri distributor.

### Technical Support Knowledge Base

If you are unable to find the information you need in this guide, refer to the Esri Technical Support Knowledge Base at support.esri.com.

Note:

Premium Apps such as Drone2Map (herein referred to as Premium App) are licensed only by named user licenses via ArcGIS Online, or via ArcGIS Enterprise. Configuring the ArcGIS License Manager to serve Named User licenses for Premium Apps through ArcGIS Enterprise follows the same process as ArcGIS Pro named user through ArcGIS Enterprise. For a list of Premium Apps supported by ArcGIS License Manager, please refer to Named User section of the Supported Software Products topic.